Online Shop Terms and Conditions

These General Terms and Conditions (hereinafter referred to as the ‘Terms and Conditions’) apply to all orders placed and contracts concluded through the online shop of Interessengemeinschaft Zentrum Glatt AG (hereinafter referred to as ‘IG Glatt’), hereinafter referred to as an ‘order’.

IG Glatt reserves the right to amend these Terms and Conditions. The version in force at the time the order is placed shall apply and cannot be amended unilaterally for that order.

The offer is intended for individual customers resident in Switzerland and legal entities with their registered office in Switzerland. Deliveries are made only to addresses within Switzerland.

The offer is valid for as long as it is displayed in the online shop and/or stocks last. Prices and the product range may change at any time. The images shown in the online shop and all product information are for illustrative purposes and are not binding.

All prices are stated in Swiss francs (CHF) and include value added tax (VAT). The price displayed in the online shop at the time the order is placed shall apply.

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue and a non-binding invitation to customers to order a product from the online shop.

An order constitutes an offer to IG Glatt to enter into a contract.

A minimum order value applies to each order. The minimum order values communicated in the online shop and in the shipping costs policy shall apply.

After submitting an order, the customer automatically receives an acknowledgement of receipt confirming that IG Glatt has received the order.

IG Glatt may reject orders in whole or in part without giving reasons. In this case, the customer will be informed and any payments already made will be refunded. Further claims are excluded; in particular, unavailable products will not be delivered subsequently. Products that are temporarily unavailable cannot be reserved.

Payments must be made in Swiss francs (CHF).

Credit cards and debit cards are accepted as means of payment. The available payment methods are displayed in the online shop.

The amount is debited immediately upon completion of the order.

Payment by invoice is not available.

A contract is concluded only when the order is processed at IG Glatt’s logistics centre. Once the order has been prepared for dispatch, the customer receives an order confirmation by email.

The customer’s delivery address must be located in Switzerland.

No deliveries are made on weekends or official national or cantonal public holidays.

If the customer is not present at the time of delivery and has not provided special delivery instructions, the delivery person will leave a collection notice in the letterbox. The customer must then collect the delivery from the relevant post office.
Any order that is not collected within the stated time limits can neither be retained nor refunded. The customer bears sole responsibility for orders collected late, and any rights in respect of defects are excluded in such cases.

The customer is also required to confirm collection with their signature. Any liability for damage suffered by the customer as a result of loss, theft, misuse or similar circumstances in connection with the collection process or collection notice is expressly excluded.

The customer assumes responsibility for the delivered products, even if they have not received them in person.

Shipping costs depend on the quantity of products ordered. The shipping costs communicated in the online shop shall apply. Shipping costs are shown as a separate item in the shopping cart and on the invoice.

IG Glatt may, at its discretion, fulfil its warranty obligations by providing partial or complete replacement with an equivalent product.

The customer bears the cost of returns. Returns must be agreed in advance with IG Glatt (info@glatt.ch).

If products are delivered with obvious damage to the packaging or contents, the customer must immediately report this to the delivery person and refuse acceptance, without prejudice to their rights in respect of defects. The customer must obtain written confirmation of the damage from the delivery person. All damage in transit must also be reported to IG Glatt without delay.

The customer must also inspect the ordered products immediately upon receipt. IG Glatt’s customer service must be notified of any defects or deviations from the order by email at info@glatt.ch on the day of delivery. IG Glatt reserves the right to request evidence of the defect.

Risk passes to the buyer as soon as the consignment has been handed over to the person carrying out the transport. If dispatch is delayed or becomes impossible through no fault of ours, risk passes to the buyer upon notification that the consignment is ready for dispatch. Any agreement in an individual case for IG Glatt to bear the transport costs has no effect on the transfer of risk.

Claims for damages arising from impossibility of performance, breach of contract, fault in the conclusion of the contract or tort are excluded against both us and our agents or assistants, except in cases of intentional conduct or gross negligence. All liability for consequential damage arising from the use of the products is excluded.

Wallisellen is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is governed by Swiss law.

If you have any questions, please contact IG Glatt’s customer service by email at info@glatt.ch.

The privacy policy forms an integral part of these Terms and Conditions. By accepting these Terms and Conditions, you also agree to the privacy policy.